Barrachou SAS – Terms and Conditions

Effective date: 15 October 2026

By making a booking or participating in an activity organised by Barrachou SAS, participants acknowledge and agree to the following terms and conditions.

1. Booking and Payment

All bookings are subject to availability and confirmation by Barrachou SAS.

Full payment may be required at the time of booking to secure a place. A booking is confirmed once payment has been received and confirmation has been issued.

Barrachou SAS reserves the right to refuse a booking for legitimate reasons, including safety considerations or insufficient participant suitability.

2. Participant Requirements

By booking an activity, participants confirm that:

• They can swim at least 25 metres unaided, unless different requirements have been expressly agreed for a specific activity.
• They are physically capable of participating in the chosen activity.
• They will inform Barrachou SAS of any relevant medical conditions, disabilities or other circumstances that may affect their safety or participation.
• They will follow all safety instructions provided by instructors, guides and event organisers.
• They understand that outdoor and water sports involve inherent risks.

Participants are responsible for ensuring that they are adequately prepared for their chosen activity.

Barrachou SAS aims to accommodate participants with additional needs wherever reasonably possible. Please contact us before booking to discuss any specific requirements.

3. Risks and Responsibilities

Stand-up paddleboarding, kayaking, surfski paddling, expeditions and other outdoor activities involve inherent risks.

These may include, but are not limited to:

• Falling into the water or capsizing.
• Exposure to cold water, wind, waves and changing weather conditions.
• Collisions with other participants, equipment or natural obstacles.
• Physical injury, fatigue or illness.
• Damage to or loss of personal belongings.

Participants acknowledge these inherent risks and agree to follow the instructions and safety procedures established by Barrachou SAS.

Barrachou SAS and its contracted instructors will take appropriate measures to organise and supervise activities safely.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

4. Safety and Instructor Authority

The safety of participants and instructors is our priority.

All participants must follow the instructions and decisions of Barrachou SAS instructors, guides and event organisers.

Barrachou SAS reserves the right to refuse or discontinue a participant’s involvement in an activity where their behaviour, physical condition or failure to follow instructions presents a safety risk.

Participants must behave respectfully towards instructors, staff and other participants.

Where a participant is excluded due to serious misconduct or deliberate failure to follow safety instructions, no refund will normally be provided, subject to applicable consumer law.

5. Equipment and Personal Belongings

Participants are expected to use all equipment responsibly and follow the instructions provided.

Appropriate safety equipment must be worn or used as instructed.

Participants may be held responsible for loss or damage to equipment caused by their negligence, misuse or deliberate actions, subject to applicable law.

Barrachou SAS is not responsible for loss of or damage to personal belongings except where liability arises under applicable law.

6. Insurance

Participants are strongly advised to obtain suitable personal travel and activity insurance covering:

• Accident and personal injury.
• Medical expenses and emergency assistance.
• Cancellation or inability to attend.
• Loss or damage to personal equipment.
• Any additional risks associated with their chosen activity.

Barrachou SAS maintains the insurance required for its professional activities. This does not replace participants’ own travel, medical or personal insurance.

7. Cancellation and Refund Policy

All bookings are final and non-refundable in the event of cancellation by the participant, except where a refund is required by applicable law.

If a participant is unable to attend an event, activity, course or expedition for personal reasons, including illness, travel disruption, changes of plans or other circumstances, no refund will normally be provided.

Barrachou SAS does not offer a complimentary cancellation insurance service.

Participants are strongly encouraged to arrange their own cancellation insurance at the time of booking.

Where a statutory right of withdrawal or other mandatory refund right applies, that right remains unaffected. Certain leisure activities booked for a specific date or period are excluded from the standard 14-day withdrawal right under French consumer law.

8. Changes or Cancellation by Barrachou SAS

Outdoor and water-based activities are dependent on weather, sea conditions and other safety considerations.

Barrachou SAS reserves the right to modify routes, schedules, locations or activities where reasonably necessary for safety or operational reasons.

If Barrachou SAS cancels an activity, participants will be offered a refund of the cancelled service or an alternative arrangement, in accordance with applicable law.

Where an activity forms part of a package or a multi-day event, any cancellation, modification or refund will be handled according to the applicable booking conditions and legal requirements.

9. Leaving an Activity Early

Participants who voluntarily leave an activity, expedition, course or event before its scheduled completion are not normally entitled to a refund for the unused portion.

Participants must inform the instructor or organiser before leaving and follow any relevant safety procedures.

10. Photography and Media

Photographs and videos may be taken during Barrachou SAS activities for event documentation and promotional purposes.

Where consent is legally required for identifiable images to be published or used for promotional purposes, Barrachou SAS will obtain the necessary permission.

Participants may contact the organiser regarding their image preferences.

11. Applicable Law and Consumer Rights

These terms and conditions are governed by French law, subject to any mandatory consumer protections that may apply.

Nothing in these conditions affects participants’ statutory consumer rights.

Any dispute should initially be raised directly with Barrachou SAS so that an appropriate resolution can be sought.

12. Acceptance of Terms

By completing a booking, participants confirm that they have read and understood these terms and conditions and agree to comply with the applicable safety requirements.

Barrachou SAS
France
Website: www.barrachousup.com