TERMS & CONDITIONS
Please feel free to peruse out Terms and Conditions and feel free to get in touch if you have any queries.
A contract will come into force between you and Barrachou Paddlewhen the booking form and deposit have been received by us, and we have sent you our acceptance of the booking. You should check our confirmation to ensure it corresponds to your booking requirement and inform us immediately of any discrepancy. Completion of the booking form implies acceptance by all named on it of these terms and conditions.
Activity Reservations and Orders
Upon receipt of your enquiry we will respond promptly with a full offer of the Activity and/or Activity Packages you have enquired about. We will include booking confirmation and payment options. We may send you information relevant to your booking via email or post.
Once you accept the terms and booking agreement, payment will be processed and your Activity Booking conformation will be made. All Activity Information including site location, activity time, duration and special instructions will be mailed to you by email or post.
We use Paypal to process secure payments online accepting Visa, Mastercard, and other credit cards, we will send payment links to you by email or take your payment by phone using our secure Paypal payment system. The does not store or retain your payment or credit card details, this is all handled securely by Paypal.
Depending on the Activity package required, a deposit may be requested at time of booking with the account to be settles in full 60 days prior to the Activity date.
Cancellations and Refunds
In the event of your cancellation of a confirmed booking we will have to charge a cancellation fee, this covers our commitments to our suppliers. If all or any of the persons named on the booking form intend to cancel you must inform us immediately by telephone and confirm any such cancellation by writing to us, email is acceptable. The date of cancellation will be the date on which the written notice of cancellation is received by us. The period remaining between the date of cancellation and the planned commencement date of the holiday will be used to determine the cancellation charge as follows.
Whole party cancellation charges:60 days and less = 100%
60 days and over = Deposit
Partial cancellation charges
In the event of a partial cancellation with 30 days or less to the planned commencement date, the cancellation charges above will apply to the cancelling party(ies) only.
If the group size becomes less than is bookable for the Activity, you will be informed and may be offered an alternate Activity or ammendment to your booking date to accomodate the booking requirements of your chosen activity.N.B. Depending on the reasons for the cancellation you may be able to claim under the relevant section(s) of your own holday insurance policy.
If the finds it necessary to cancel an Activity due to circumstance beyond our control we will advise you of this situation at the earliest possibility and offer a suitable alternative. However, if the alternative is not acceptable to you Ultimate Activity Company will refund all deposits/payments, which constitutes full settlement.
Changes to the Itinerary
itineraries are well researched and carefully planned but we are constantly striving to enhance the enjoyment. As our experience grows and conditions change, we may find improvements to what we have planned and make alterations for everyone’s benefit. Sometimes we are required to alter an itinerary due to unforeseen circumstances. In these rare cases, will endeavor to make alternative arrangements while maintaining quality standards and minimising route changes.
We are insured with Professional Indemnity insurance policies, copy available on request.
Sports and Outdoor Activities carry a element of risk, and some or all of the activities offered may be classified as having a high level of risk attached to them. As a condition of booking you accept this risk and undertake to have adequate travel, personal accident, medical and cancellation insurance that covers the activities you will be undertaking.
If accommodation is provided as part of the activity package, the full details of this will be included with your confirmation. We will include accommodation per your itinery request and use good standard accommodation providers only.
All safety equipment is provided for your chosen activity.
Health and Fitness
Our activities are designed to be enjoyed by people of all fitness levels. However, as with any activity, the time to get in shape is before and not during it. We recommend you consider a program of regular physical activity in advance. And please, if you are in doubt about your health or physical ability, let us know so that we may advise you on your chosen activity.