If you or any other member of your party decides to cancel your booking you must notify us in writing. A cancellation will only be effective when we receive written confirmation of the cancellation. We offer a refund on monies paid by you 90 days before if you cancel your booking. 30 – 60 days we will retain 50 percent, and up 30 days before we will retain all monies paid by you by way of our cancellation charge. We strongly advise you to purchase trip cancellation and interruption insurance at the time of booking which will cover cancellation fees.
If you leave, or have to be removed from a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. There are no exceptions to this cancellation policy, including for reasons related to weather, terrorism, civil strife, family or medical emergencies, or any other circumstances beyond our control.
Adventure Start Date
It is your responsibility to be ready to embark on the trip as specified meet time and location. Barrachou Paddle is not responsible for any losses due to cancelled or missed flights, changed flight itineraries, late arrivals, or early departures. Our responsibilities do not commence until the appointed time at the designated meeting point.
As we do not offer flights or other transport as part of our package, we have no liability whatsoever to you in respect of any such delays or cancellations.
Changes or cancellation by us
We reserve the right to make changes at any time to the session and services we provide if they become necessary due to circumstances beyond our control.
In the event of cancellation by us, we will offer an alternative activity date or credit note (valid for a 12 months). We do not issue refunds. We advise you to take out insurance against cancellation.